With the advancement of digitalization, enterprises build a large number of business systems, cross-system business processes become more complex, and business islands, process islands, and data islands also appear, resulting in a large number of repetitive system operation processes that need to be manually executed。Using RPA frees employees from massive, repetitive, time-consuming work and allows them to perform high-value tasks。

RPA has been widely used in many industries such as finance, manufacturing, retail, logistics, medical care, e-commerce, etc. Through efficient execution of work and optimization of business processes, RPA has become the backbone of helping the government and enterprises to reduce costs and increase efficiency and promote digital transformation。

Banking industry

Account closure, KYC process, fraud detection, general ledger verification, escrow settlement, Customer service, underwriting process, claims process, compensation payment, financial system, automatic closing, credit card approval Mortgage processing, accounts payable inquiry, monitoring during market opening

Government affairs field

Electronic files, insurance information verification, urban intelligent management, heald window automatic entry data report, information collection, information submission, work order flow, document generation, file download system docking, performance monitoring

Manufacturing industry

Purchase order management, Bill of Materials generation, ERP/MES system integration, factory record management and reporting, in-store management, fault detection, data migration, customer service

Energy industry

Cost monthly settlement, intelligent accounting, procurement management, invoice processing, voucher production, automatic processing of received customer requests, information collection, personnel management, administrative management, technical operation and maintenance reconciliation processing, payment processing, billing processing, tax processing

Telecommunication industry

Bank-enterprise reconciliation, service order management, customer service system integration, finding/tracking complaint orders, understanding customers, quality reporting

Logistics industry

Logistics bidding, waybill processing, inventory monitoring, transportation management, invoice processing, abnormal parts processing, delivery and tracking, logistics status update

Real estate industry

Payment transfer error correction, offer and promotion management, bank account information update, automatic refund, shared general ledger reconciliation

Medical industry

Account settlement, supplier management, reporting automation, EHR system management

Retail business

Promotion management, sales analysis, logistics management, accounts management, supply chain management

So how exactly does RPA work in these industries？

The finance department,RPA robots can be used for accounting account maintenance, accounting document processing, bank-enterprise reconciliation, tax declaration, invoice verification and certification, fixed asset data maintenance, fund position daily, reconciliation, revenue audit, payment reminder and closing;

Human Resources department,It can use RPA technology to maintain employee data, maintain turnover information, declare individual income tax, check welfare accounts, maintain HR system authority, generate and issue Offer, and remind training;

Purchasing Department,The RPA robot can be used for supplier data maintenance, accounts payable provisioning, billing information provision, automatic maintenance of purchasing ledger data, and verification of purchasing ledger and system data.

The sales department,Customer data maintenance, credit data maintenance, accounts receivable reminder, automatic sales ledger maintenance, rebate spread data maintenance, sales ledger and system data verification, automatic invoicing can be carried out through RPA robot;

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Jin Zhiwei 5 RPA classic application scenarios

1. Industrial and Commercial Bank of China

Background: Jin Zhiwei RPA has helped ICBC realize the enterprise-level application of banking process robot (RPA). Now, it has covered more than 80+ domestic and foreign organizations, and implemented the automatic processing of more than 1,300 + business scenarios, with a cumulative saving of about 1,500 people/year。

具体Business scenario: Credit card issuing survey and result receipt

Before RPA was used，Bank investigators need to log in to the credit card survey system and query the data to be investigated in the specified menu，It's not just a click-by-click survey，View information in 12 different Tab pages，You also need to judge according to the rules，Finally, summarize the survey results，Determine whether the application for the user is approved or rejected。The investigation process is complex, time-consuming and requires a high level of detail。After the implementation of RPA, the average processing time of each business is reduced from 3 minutes to 1 minute, the average number of investigation applications per person per day is increased from 70 to 150, and RPA covers 90% of the operational work in the whole investigation process。

2. China Construction Bank

Background: China Construction Bank began to introduce the RPA platform at the end of 2018. As of June 2022, the project has implemented 1,800 RPA application scenarios, and the bank has saved about 2.91 million working hours annually, equivalent to more than 1,400 people/year。

具体Business scenario: Anti-money laundering supplement

The annual business volume of CCB's anti-money laundering supplement is about 3 million, which is undertaken by the business processing center and 9 branches, with a daily average of 1.80,000 cases, and the per capita daily processing capacity is 500 cases, which requires a lot of manpower。Information recording requires multiple posts to work together, which has high time and labor cost;The amount of information is huge;There are many information query design systems and complicated operation。Use RPA instead of manual to automatically complete the transaction details belonging to the query, related system transaction elements rich compliance verification work。

After the implementation of Jin Zhiwei RPA, it is executed 7*24, safe and stable, and the daily processing volume has increased from 500 to 2400, and the work efficiency has increased 4.8倍。

3. Essence Securities

Background: Through the introduction of Jin Zhiwei RPA, Essence Securities comprehensively upgraded the business operation model and business process from the traditional people

The operation is upgraded to RPA robot automatic execution, which greatly improves the work efficiency of the business。

具体Business scenario: Clearing automation

In the liquidation work, there are nearly 20 sets of systems that need to be cleared during the day and at the end of the day, and the number is increasing year by year. The liquidation operation and script running of each system are completed by manual operation, including a lot of repetitive work。During intra-day or intra-day clearing operations, multiple users are required to use different terminals at the same time and perform clearing operations according to the clearing operation instructions。A clearing operation involves a wide range of equipment and procedures。With the expansion of system scale and the upgrading of technology, the complexity and difficulty of clearing operation are greatly increased, and operational risks are easily caused by human factors。The RPA robot simulates the interaction process between the liquidator and the business system, and completes a series of liquidation steps of each business system。

After the implementation of Jin Zhiwei RPA, the manpower is saved by 20%, the night shift liquidators are reduced from 5 to 4, the manual operation time is reduced by 80%, and the original manual operation time of operation and maintenance is reduced from 25 hours to 5 hours。

4. Xiangzhou District Government of Zhuhai City

Zhuhai Xiangzhou District 12345 hotline platform daily appeal cases up to 5000+, each case appeal approval needs to operate the mouse 5-6 times, easy to make mistakes, affecting the quality of service。There are many cases of mass appeal, the work burden of employees is large, and the case handling process is lengthy and prone to mistakes。

The government of Xiangzhou District introduced Jin Zhiwei RPA to build an efficient service platform with RPA+AI technology and effectively improve service quality and efficiency。

After the implementation of RPA, the robot is always executed, automatically starts work on time, and RPA performs daily processing of work orders with an accuracy rate of 93%, and the execution efficiency is 5 times higher than that of manual。

5. State Grid

For energy companies, procurement is a very important business process because it is related to production efficiency。Each factory or warehouse will issue an application (generally referred to as "MRQ") when it has material needs, which will be sent to the headquarters through the system for review, and then packaged into a PR purchase order according to the classification, and then need to send an inquiry letter to find the appropriate seller。Some 30 people in a department are responsible for this business process, which is not only time-consuming and laborious, but also needs to be completed in multiple systems, manually moving data across systems, and prone to errors or omissions。

Through the deployment of RPA robots, the entire process of order application, packaging, inquiry, order entry system can be automated。The accuracy of PR creation can reach 100%, while employees only need to review the standardization of MRQ。

After the implementation of Jin Zhiwei RPA, 7*24 all day, safe and stable, reduce labor costs, save the workload of 30 people/year,

The purchasing team frees up an additional 1500 hours of work。